1. ACCEPTANCE OF TERMS

By accessing or using the karuhome.com website and placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. ABOUT US

KaruHome Ltd is a company registered in Cyprus, operating an online retail store specializing in luxury minimal home decor, including lighting, sofas, tables, accessories, and decor items. We ship worldwide.

3. ELIGIBILITY

You must be at least 18 years of age to place an order on our website. By completing a purchase, you confirm that you are of legal age and have the legal capacity to enter into a binding contract.

4. PRODUCTS AND PRICING

All prices on karuhome.com are displayed in Euros (€) unless otherwise indicated. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that your screen’s display of colors will be completely accurate. Products may vary slightly from their images.

We reserve the right to limit the quantity of products available for purchase, discontinue any product, or refuse an order at our discretion.

5. ORDERS AND CONTRACT

When you place an order on our website, you are making an offer to purchase the selected products. An order confirmation email does not constitute acceptance of your order. A binding contract between you and KaruHome Ltd is formed only when we send you a shipping confirmation email.

We reserve the right to cancel or refuse any order at any time for reasons including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity. In such cases, you will be notified and any payment already made will be fully refunded.

6. PAYMENT

We accept payments through the payment methods available at checkout. All transactions are processed securely. By providing your payment details, you confirm that you are authorized to use the chosen payment method and that the information you provide is accurate.

Payment is due in full at the time of placing your order. We do not store your full payment card details on our servers.

7. SHIPPING AND DELIVERY

We ship worldwide. Delivery times and shipping costs vary depending on your location and will be displayed at checkout before you complete your order.

Orders with a total value of €450 or more qualify for free shipping, regardless of destination. For orders below €450, a flat shipping rate of €40 applies and will be added automatically at checkout.

Once your order has been dispatched, we will send you a shipping confirmation with tracking information where available. Delivery times are estimates only and cannot be guaranteed. KaruHome Ltd is not responsible for delays caused by customs, postal services, or other factors beyond our control.

Risk of loss and title for items purchased from karuhome.com passes to you upon delivery.

8. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the sole responsibility of the customer. KaruHome Ltd has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing an order.

9. RETURNS AND REFUNDS

Our full Refund and Returns Policy is available at karuhome.com/refund_returns and is incorporated into these Terms and Conditions by reference.

If you are not satisfied with your purchase, you may be eligible to return it within the timeframe specified in our Returns Policy, provided the item is unused, in its original condition, and in original packaging. Certain items may be excluded from returns. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds, where approved, will be processed to the original payment method within a reasonable timeframe.

10. FAULTY OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or not what you ordered, please contact us at your earliest opportunity. We will arrange a replacement or refund as appropriate. We may ask you to provide photographic evidence of the issue.

11. GIFT CARDS

Gift cards purchased on karuhome.com are valid for use on our website only. They cannot be exchanged for cash, refunded, or replaced if lost or stolen. Gift cards are valid for the period stated at the time of purchase.

12. INTELLECTUAL PROPERTY

All content on the karuhome.com website, including but not limited to text, images, graphics, logos, and product designs, is the property of KaruHome Ltd or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without our express written permission.

13. USER CONDUCT

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair our website or servers. You agree not to attempt to gain unauthorized access to any part of our website or systems.

14. PRIVACY

Your use of karuhome.com is also governed by our Privacy Policy, available at karuhome.com/privacy-policy. By using our website, you consent to the collection and use of your information as described in that policy.

15. DISCLAIMER OF WARRANTIES

Our website and its contents are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, KaruHome Ltd makes no warranties, express or implied, regarding the operation of the website or the accuracy, completeness, or reliability of any content or product information.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law, KaruHome Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, products, or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid for the product or service in question.

17. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.

For customers located in the European Union, nothing in these terms affects your rights as a consumer under EU law, including the right to seek redress through the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes your acceptance of the revised terms. We recommend checking this page periodically.

19. CONTACT US

If you have any questions about these Terms and Conditions, please contact us:

KaruHome Ltd Larnakos 61A, Office 402, Aglantzia, 2101, Nicosia, Cyprus Website: www.karuhome.com/contact-us